Eligible returns & exchanges
You may request a return or exchange for eligible ready-stock streetwear within 7 calendar days of delivery.
For a change-of-mind return or size exchange, the piece must be unworn, unused and in its original condition, with its packaging, attached tags and any gifts supplied with the order.
Custom pieces & hygiene
Customised, printed to order and made-to-order pieces are not eligible for change-of-mind returns. Intimate wear and sealed hygiene-sensitive accessories cannot be returned for change of mind once unsealed.
These exclusions do not remove your rights if a product is faulty, incorrect or misdescribed.
Damaged, faulty or incorrect items
Please report a damaged or incorrect item as soon as possible, preferably within 48 hours of delivery, with your order number and clear photographs. An unboxing video can help us investigate, but it is not compulsory.
The suggested reporting time does not limit your statutory rights. Please contact us about a fault even if it becomes apparent later.
How to request a return
Contact Teddy Jones using the details below and share your order number, the item and the reason for your request. Please contact us before sending anything back so we can confirm eligibility and provide return instructions.
Package the streetwear securely. The business address below is not an automatic return authorisation; use the return address provided by our team.
Return delivery charges
Teddy Jones will cover reasonable return shipping costs for faulty or incorrect items. For a change of mind or a customer-selected size exchange, any applicable return or exchange shipping charges will be shared with you beforehand.
Refunds & exchanges
After receiving and inspecting the item, we will inform you whether the return is approved. Approved refunds are initiated to the original payment method within 5–7 business days. Banks and payment providers may take additional time to credit the amount.
Exchanges are subject to stock availability. If your preferred replacement is unavailable, we will contact you to discuss the available options.